Dear Customer, our Belgium office and factory will be closed on the 1st, 9th, 10th and 20th of May. The office and factory in the UK will be closed on the 6th and 27th of May

FAQ: Orders, Artwork & Shipping

Here we try to answer some of the most frequently asked questions we receive regarding ordering, artwork, and shipping

How can I place an order for Standard or Logo Mats?

Once you are setup as a M + A Matting customer, you can place an order in several different ways:

How do I check the status of an order?

In your online account, from your Order History page, you will see a list of all the orders you’ve placed with M + A Matting Europe. Orders are arranged with the newest order at the top. Open orders will appear in red. Shipped, but not yet invoiced orders will appear in green. Invoiced orders will appear in black. Find the order you’d like to know the status of and click the blue link for View Manufacturing History. A page will open with the status of your order.

How do I request logo mat proofs?

You can request logo mat proofs in one of three ways, detailed below. However, if you would like to create your own log mat proof, you can do that with InstaProof.

  • Via your online M + A Matting account > Submit Design
  • Via the M + A Matting mobile app
  • By emailing our customer service department at

If I need artwork for a logo mat proof revised, who do I contact?

When you receive your first design proof, it will come from You can request changes to that artwork in one of two ways.

  • Simply reply to that email with your requested changes.
  • Request changes online through your customer account. You can easily get to your design proof in your online account by clicking the link provided in the original email sent to you letting you know your proof was ready to view, or you can login to your online account and search for it in My Proofs.

How do I delete a design from my proofs?

If you wish to have a design deleted from your account, please email with the request.

How do I get a shipping or freight quote?

By emailing our customer service department at

What shipping methods does M + A Matting offer?

M + A Matting offers the following shipping methods:

  • Box shipping
  • Pallet shipping
  • Customer pick up

How quickly do items ship?

Lead time varies based on the product(s) ordered. However, most orders ship within 1 to 5 business days. Select mats are stocked and available to ship quickly (typically same-day or next-day depending on when the order is received).

When can I expect my order to be delivered?

Delivery dates will depend on the shipping company used and country it’s being sent to. Real time tracking of the orders is available through the tracking number.

Upon Delivery

Upon delivery of your order, please visually inspect the condition and entirety of your shipment, making sure to make note if any items are missing or damaged. The order confirmation email you received lists all the materials and quantities you ordered.